Privacy Policy

Offercluster (we, us, our) provides event floristry services in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, communications, and service delivery. We handle information in alignment with applicable Australian privacy principles and reasonable industry practices for event suppliers.

Information we collect. We may collect contact details (name, email address, phone), event information (date, venue, guest estimates, style references), and business details for invoicing. When you interact with our website, we may gather analytics data such as page views, device information, and general location based on IP. If you share images or documents for mood boards, we process those materials solely for planning and proposal purposes.

How we use information. We use personal information to respond to enquiries, prepare proposals, manage bookings, coordinate logistics with venues and suppliers, process payments, send service updates, and improve our website. With consent where required, we may send updates about seasonal availability, palette guidance, or studio news. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

Sharing and disclosure. We may disclose information to trusted partners involved in delivering your event (for example, couriers, venue managers, hire companies, or planners) where details are necessary for setup, timing, or access. We may also share information with professional advisers, insurers, or legal representatives where reasonably required. If third‑party platforms support our analytics, communications, or file storage, we take steps to engage reputable providers and manage access appropriately.

Data security. We maintain administrative, technical, and physical safeguards intended to protect information against accidental loss, misuse, or unauthorised access. Measures include role‑based access, password standards, and periodic housekeeping to remove outdated files. While security efforts reduce risk, transmission of data over the internet involves inherent vulnerabilities, and absolute protection cannot be assured.

Data retention. We retain information for periods consistent with operational needs and record‑keeping requirements. Proposal drafts, invoices, and related correspondence may be stored to support planning timelines, tax obligations, and quality review. When information is *** longer needed, we aim to archive or delete it within reasonable cycles subject to lawful obligations.

Your choices. You may request access to, or correction of, your personal information. Where consent forms the basis for specific communications, you may withdraw that consent, and we will reflect the change in our systems within a practical timeframe. To exercise these rights, contact our studio using the details on the Contacts page. We may ask for information to verify identity before acting on a request.

Cookies and analytics. Our website may use cookies and similar technologies to operate features, remember preferences, and measure performance. You can adjust browser settings to manage cookies. Changes may influence certain features or content personalisation. For details about cookies and choices, please review settings in your device and the cookie message displayed on our site.

International considerations. Service delivery occurs primarily within Australia. Where a third‑party provider stores or processes information in other locations, we consider contractual safeguards and the provider’s published security posture. By engaging our services or submitting information, you acknowledge that processing may involve such providers in accordance with this Policy.

Children. Our services are intended for adults planning or managing events. If you believe a minor has provided personal information, please contact us so we can address the matter appropriately.

Updates to this Policy. We may revise this Policy to reflect changes in services, technology, or legal requirements. Updates will be posted on this page with an effective date. Continued use of our site or services after an update indicates acknowledgment of the revised terms.

Contact. For privacy enquiries, reach our studio at Offercluster@outlook.com or by phone at + (61) 47 382-95-61. Our postal address is 28 King Street, Sydney NSW 2000, Australia. Additional terms relevant to proposals and installations are outlined on our Legal page.