Legal & Terms — Offercluster
This page sets out the terms under which Offercluster provides event floristry services across Australia, our compliance with Australian Consumer Law, and procedures for cancellations, refunds, notices and disputes.
Terms of Service
Offercluster provides floral design, supply and installation for events in accordance with written proposals and quotes. Acceptance of a quote forms a binding contract. Clients must ensure venue access, power and any third-party site requirements are available for installation and pack-down.
- Quotes are valid for the period specified in the proposal.
- Bookings are confirmed on receipt of any required deposit and a signed proposal or written acceptance.
- Additional costs may apply for travel, out-of-hours installations, or last-minute changes.
Australian Consumer Law & Guarantees
We comply with the Australian Consumer Law (ACL). Consumers are entitled to guarantees including acceptable quality, fitness for purpose, and that services will be supplied with due care and skill.
Key legal identifiers
- Company: Offercluster
- ABN: 79 123 456 789
- Registered office: 28 King Street, Sydney NSW 2000
Cancellation, Returns & Refund Policy
Our cancellation and refund terms are designed to reflect our production timelines and commitments to suppliers and staff. They comply with ACL where applicable.
| Timing | Deposit | Refund |
|---|---|---|
| More than 60 days before event | Retained (administration) | Up to 50% refundable |
| 30–60 days before event | Retained | Partial refund subject to costs |
| Less than 30 days | Retained | *** refund (supplier commitments) |
Exceptional circumstances (e.g., force majeure) will be handled on a case-by-case basis with supporting evidence. Please notify us as soon as possible.
Intellectual Property & Use of Images
All imagery, designs and creative concepts produced by Offercluster remain our intellectual property unless otherwise agreed in writing. Clients may be granted usage rights for marketing the specific event under licence terms in the proposal.
We may use non-identifiable imagery from events for our portfolio unless a prior confidentiality request is made.
Privacy, Data Retention & Security
We process personal information in accordance with our Privacy Policy. For Australia, we collect only necessary client data to deliver services and retain records as required for tax, legal and dispute resolution purposes.
Refer to the Privacy Policy for details on access, correction and complaints.
Retention periods
- Quotations & contracts: 7 years
- Receipts & invoices: 7 years
- Marketing consents: until withdrawn
Dispute Resolution & Notices
We aim to resolve disputes promptly. For complaints, contact us through the Contacts page with details and evidence. If unresolved, parties may seek external dispute resolution including ASIC or the relevant state small business commissioner.
Legal notices should be sent to our registered office: 28 King Street, Sydney NSW 2000 or by email to Offercluster@outlook.com.